Terms of Service

These Terms of Service operate as a binding legal agreement between aloyogastore.us.com (our yoga activewear ecommerce platform) and every user accessing our website, placing retail orders, creating customer accounts or submitting support communications through our official email channels. These terms work in conjunction with our supporting standalone policies including Shipping Policy, Refund Policy, Privacy Policy, Customer Service Policy, Terms of Purchase and Terms of Use to govern every aspect of your interaction with our online store.

1. Core Service Overview


aloyogastore.us.com provides an end-to-end online retail ecommerce service focused on studio-to-street yoga and active lifestyle merchandise, including women’s and men’s leggings, performance apparel, loungewear, workout accessories, yoga training equipment and post-workout skincare. Our full service offering includes secure USD checkout processing, 1–3 business day order fulfillment, complimentary worldwide free shipping, 6–12 day global delivery tracking, a 60-day free return program and dedicated email customer support via support@aloyogastore.us.com, alongside permanent sitewide savings of up to 70% off all product retail pricing.

All services provided through aloyogastore.us.com are offered exclusively for personal household retail purchase use, unless a formal wholesale partnership agreement is approved via our wholesale team at wholesale@aloyogastore.us.com for commercial bulk resale operations.

2. Service Availability & Platform Maintenance


We aim to maintain continuous 24/7 website service availability for all global visitors to aloyogastore.us.com, however temporary site downtime may occur during scheduled backend platform maintenance, server updates or security patch deployments. We do not offer financial compensation for temporary service outages preventing order placement or catalog browsing, and maintenance windows will be scheduled during low-traffic off-peak hours whenever operationally possible.

We retain the right to pause specific platform service features temporarily for updates, including checkout processing, return request submission and customer account login functionality, without prior advance notification to site users.

3. User Responsibilities for Service Access


To fully utilize all retail services hosted on aloyogastore.us.com, every user accepts the following core service responsibilities:

  • Supply complete, truthful and accurate personal shipping, billing and contact information during account registration and checkout
  • Maintain secure login credentials for registered customer accounts to prevent fraudulent order activity under your account profile
  • Abide by all rules outlined within our supporting policy documents (Shipping Policy, Refund Policy, Terms of Purchase, Terms of Use) while utilizing our retail ordering, shipping and return services
  • Communicate with our support team via official email channels (support@aloyogastore.us.com, press@aloyogastore.us.com, wholesale@aloyogastore.us.com) using respectful, factual language free from harassment, threats or abusive content
  • Refrain from automated bot traffic, scraping tools and scripted checkout software that disrupt normal website service performance for other customers

4. Service Limitations & Exclusions


All retail services delivered via aloyogastore.us.com carry fixed non-negotiable operational limitations disclosed openly across our policy pages:

  • No expedited, rush or priority shipping service tiers are offered for any domestic or international orders
  • All global shipments share a universal 6–12 business day estimated delivery window with no regional faster delivery options
  • Refunds require a fixed 5–10 business day processing timeline after returned merchandise inspection is complete
  • Our customer service team only provides email-based support; phone, live chat and instant messaging support services are not included within our standard platform service offering
  • Digital fitness course content sold through our store is for personal single-user household use only; commercial group streaming, public broadcast or mass redistribution of digital workout content is prohibited under these Terms of Service

5. Service Termination Rights


We reserve the unilateral right to permanently terminate or suspend your full access to all aloyogastore.us.com platform services (including account login, checkout functionality and support ticket submission) if we identify repeated violation of our Terms of Service, Terms of Use or supporting store policies, fraudulent payment activity, abusive customer communications or mass automated platform scraping behavior originating from your IP address or registered customer account.

If service termination occurs due to policy violations, any pending unshipped orders linked to your account will be fully canceled with automatic refunds processed back to your original payment method per our standard 5–10 business day refund timeline outlined in our Refund Policy document.

6. Agreement Hierarchy


In the event of conflicting wording between these Terms of Service and any other standalone policy page hosted on aloyogastore.us.com, policy documents specific to the relevant service area (Shipping Policy for delivery matters, Refund Policy for return resolution, Terms of Purchase for checkout transactions) will take precedence over general Terms of Service language for all customer dispute and resolution purposes. All supporting policy pages are legally incorporated into this binding Terms of Service agreement by permanent reference to aloyogastore.us.com’s official website policy library.

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