Refund Policy

This Refund Policy outlines all return eligibility, return processes, free return benefits, refund processing timelines and refund resolution terms for all purchases made on aloyogastore.us.com. This policy applies to all apparel, leggings, activewear, accessories, yoga gear and skincare items sold across our ecommerce store.

1. Eligible Return Window


aloyogastore.us.com offers a 60-day global return window for all orders, calculated starting from the confirmed delivery date of your package. Customers may submit a return request for any eligible product within these 60 calendar days for any personal reason, including unsatisfactory fit, style preference, fabric feel or sizing mismatch. Return requests submitted after the 60-day window expires will not be accepted under any circumstances.

2. Free Return Shipping Benefit


All authorized return shipments initiated through aloyogastore.us.com include fully complimentary return shipping fees. Customers receive a pre-paid return shipping label from our support team once your return request is approved, with zero out-of-pocket delivery costs for sending items back to our fulfillment center. There are no return processing fees deducted from your final refund amount.

3. Product Return Eligibility Standards


To qualify for a full refund or exchange, returned items must meet all the following conditions:

  • All products remain unworn, unwashed and free from stains, scuffs, sweat damage or permanent wear marks
  • Original product hang tags, packaging and protective wrapping are fully intact and attached to all apparel and accessory items
  • Intimate hygiene skincare products remain unopened with factory seals undamaged
  • Return submissions include your original order number and proof of purchase email receipt

Items that fail to meet these condition standards will be returned to the customer at the customer’s cost with no refund issued. Final sale discounted merchandise under our sitewide 70% off summer sale is still fully eligible for returns under this policy, with no sale-item return exclusions on aloyogastore.us.com.

4. Refund Processing Timeline


Once our fulfillment team receives, inspects and approves your returned merchandise, your full refund request enters our standard processing cycle of 5–10 business days. All approved refunds are issued back to your original payment method used during checkout, including credit cards, debit cards and digital payment platforms.

Refund timeline delays may occur based on your card provider’s internal processing schedules, which fall outside aloyogastore.us.com’s operational control. We cannot accelerate third-party banking refund transfers.

5. Partial Refunds & Exchange Alternatives


Customers may request either a full monetary refund or an equal-value store credit exchange during their return request submission. Partial refunds for kept, damaged or worn items are only offered at the sole discretion of our customer service team for verified manufacturing defects confirmed via photographic proof sent to support@aloyogastore.us.com.

6. How to Submit a Return Request


  1. Send a formal return request email to support@aloyogastore.us.com with your full order number, delivery date and list of items you wish to return
  2. Our customer service team reviews your request within 2 business days and replies with a complimentary pre-paid return shipping label and detailed return shipping instructions
  3. Package all eligible items securely, attach the provided shipping label and drop off your parcel at your local authorized carrier location
  4. Track your return shipment using the tracking number provided, and await your refund processing notification once our warehouse receives your returned goods

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